Sirdata API SLA
Customer Sirdata Product's user who signed contract. Product, API Services or API provided by Sirdata being part of this SLA.
Excluded from the Uptime Calculation are APIs failures resulting from client misconfiguration, violations of the Agreement, failure of Customer's internet connection, factors outside Sirdata reasonable control including force majeure events, incompatibility between Sirdata's products and Customer products.
Each Problem Notification shall include the following information:
- Organisation name
- Name of person reporting the Downtime
- Details of reason to claim product has a Downtime
- Others informations to help identify or resolve the Downtime